Training and Booking Terms & Conditions

These Terms and Conditions apply to all training courses, workshops and events delivered by The Medics Lodge (“we”, “our”, “us”). By booking a place on any of our courses, you (“the delegate”, “you”, “your”) agree to the terms outlined below.

1. Bookings

Bookings can be made online via our website or by email. A booking is only confirmed once we have received your completed booking form (where applicable) and the required deposit or full payment.

2. Deposits and Payments

• A 25% non-refundable deposit is required for all training courses and workshops at the time of booking.
• The final balance must be paid no later than 30 days before the course start date, unless otherwise agreed in writing.
• Certificates of attendance or completion will only be issued once full payment has been received and cleared.

3. Cancellations by Delegates

We understand that plans can change and will always try to be fair and flexible.

• If you cancel 30 days or more before the course start date, you will receive a full refund minus the non-refundable deposit.
• If you cancel within 30 days of the course start date, you will be eligible for a refund of up to 75% of the total course fee, depending on notice given and our ability to fill your space.
• Cancellations must be made in writing (email is acceptable).

4. Course Changes or Cancellations by Us

We aim to deliver all courses as scheduled. However, if a course does not meet the minimum delegate number or has to be rescheduled for any reason (e.g. trainer illness, venue issues, or unforeseen circumstances):

• We will offer you an alternative date or a full refund (including your deposit) if you are unable to attend the rescheduled course.
• We are not responsible for any travel or accommodation costs incurred.

5. Delegate Substitutions and Transfers

• You may transfer your booking to another delegate from the same organisation at any time at no extra cost.
• Requests for transfers to a different course date are considered on a case-by-case basis and may be subject to availability.

6. Attendance and Certificates

• Delegates are expected to attend all sessions of their chosen course or workshop.
• Certificates will only be issued to delegates who have:
• Completed the required elements of the course, and
• Cleared all outstanding balances.

7. Data Protection and Privacy

• Any personal information provided for the purpose of course booking is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
• We do not sell or share your data with third parties.
• We do not store delegate data electronically. All information collected for course administration is securely destroyed after the course has been completed and certification issued.

8. Liability

We take care to ensure all training is delivered safely and professionally. However, we accept no liability for loss, damage, or injury sustained during training, except where required by law. Delegates are responsible for their own personal belongings during attendance.

9. Changes to Terms

We reserve the right to update or amend these Terms and Conditions from time to time. The version published at the time of your booking will apply to your contract.

If you have any questions about these Terms and Conditions, don’t hesitate to get in touch with us at comms@medicslodge.com